Privacy Policy

1. Introduction

JunkMeister ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or contact us.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name and contact information (email address, phone number, mailing address)
• Service address and property details
• Payment and billing information
• Communication records (emails, phone calls, text messages)
• Appointment scheduling information

Automatically Collected Information

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website or search terms
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our junk removal services
• Process your bookings and payments
• Communicate with you about appointments, quotes, and service updates
• Send promotional materials and offers (with your consent)
• Improve our website, services, and customer experience
• Respond to your inquiries and provide customer support
• Comply with legal obligations and protect our rights
• Detect and prevent fraud or unauthorized access

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers: Third-party companies that assist us in operating our business (payment processing, scheduling software, communication platforms).
• Legal requirements: When required by law, court order, or governmental authority.
• Business transfers: In connection with a merger, acquisition, or sale of assets.
• With your consent: When you have given us explicit permission to share your information.

5. Cookies & Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

• Essential cookies: Required for the website to function properly.
• Analytics cookies: Help us understand how visitors interact with our website.
• Marketing cookies: Used to deliver relevant advertisements and track campaign performance.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal obligations.
• Opt-out: Unsubscribe from marketing communications at any time.
• Data portability: Request your data in a commonly used, machine-readable format.

To exercise any of these rights, please contact us using the information provided below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Phone: (416) 873-0205
• Email: info@junkmeister.ca